Guest Code of Conduct 

Welcome! At Omaha Children’s Museum, we believe play is a path to a brighter future. We welcome all children and the caring adults in their lives to explore, play, learn, and grow together.  

The physical and emotional safety of our guests and team members is a top priority. To help create a welcoming and enjoyable experience for everyone, we ask that all of our guests follow this Guest Code of Conduct. By entering the Museum, guests agree to follow this Guest Code of Conduct. Guests are responsible for their personal belongings while visiting the Museum. 

Play Kindly and Safely

We expect all guests to treat one another, our team members, and the Museum with kindness and respect. 

• Walking feet and indoor voices: Please use walking feet and indoor voices throughout the museum. Running, shouting, and other unsafe behaviors are not permitted. 

• Play together: Children must remain with a supervising adult during their entire visit. All children must be accompanied by an adult. 

• Share and be kind: Please give others an opportunity to play and explore. Use exhibits, play materials, and museum spaces with care. 

• Follow team member instructions: Guests must follow safety directions and other instructions provided by Museum team members. 

The Following Behaviors are Prohibited: 

• Offensive, abusive, threatening, discriminatory or harassing language or behavior toward guests or team members 

• Bullying, cyberbullying, fighting or other disorderly, disruptive or unsafe conduct 

• Damaging, defacing, tampering with, destroying or removing Museum property 

• Entering areas that are closed to guests or designated for Museum team members 

• Selling goods or services without prior written approval from Omaha Children’s Museum 

• Distributing printed, recorded, or promotional materials without prior written approval 

• Soliciting money, contributions, or support for commercial, political, religious, or other causes without prior written approval 

• Engaging in unauthorized commercial activity 

• Feeding, touching, harassing, or harming wildlife on museum property 

• Any other behavior that museum team members determine may threaten the safety, well-being, or experience of guests or team members

Omaha Children’s Museum welcomes guests of all backgrounds and abilities and expects everyone to contribute to an atmosphere of mutual respect and inclusion.

The Following Items Are Not Permitted: 

• Weapons of any type, including concealed handguns. Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the Museum. 

• Tobacco, smoking, or vaping products 

• Illegal drugs or substances 

• Alcoholic beverages not sold or provided by Omaha Children’s Museum during an authorized event 

• Drones, hoverboards, skateboards, or skates 

• Tripods, lighting equipment, or other professional photography equipment without prior written approval 

• Any item that museum team members determine could pose a safety or security risk or interfere with the guest experience 

Attire and Health

Shirts and shoes must be worn while visiting the museum unless otherwise noted in a designated play area. 

Clothing, accessories or visible tattoos containing profanity, discriminatory messages, graphic violence, pornography, hate symbols or support for illegal activity are not permitted. 

We kindly ask that guests not visit the Museum when experiencing symptoms of a contagious illness that could reasonably pose a risk to others.

Food and Drink 

To help us protect the exhibits and maintain a clean environment, food and beverages may only be enjoyed in the Museum’s designated dining area on the second floor. Small snacks, bottled water, and baby food or formula are permitted throughout. Guests are asked to clean their tables and properly dispose of trash after eating. 

Please note that Omaha Children’s Museum cannot guarantee an allergen-free or germ-free environment. 

Photography and Recording 

Guests are welcome to take photos and videos of members of their own group for personal use. 

Photography, filming, or recording of guests who are not part of your group is not permitted without their consent. Commercial photography, professional photo sessions, media recording, and other commercial uses require prior written approval from Omaha Children’s Museum. 

Omaha Children’s Museum may photograph or record activities for promotional, educational, or archival purposes. When practical, signage will be posted or guests will be notified when photography or recording is taking place. Guests who do not wish to be photographed may notify a Museum team member. 

Service Animals 

Under the Americans with Disabilities Act (ADA) and Nebraska law, service animals are strictly defined as dogs and, under specific conditions, miniature horses that are individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. 

Service animals trained to perform work or tasks for a person with a disability are welcome at Omaha Children’s Museum in accordance with the Americans with Disabilities Act.  Emotional support animals (ESAs), therapy pets, and comfort animals are not classified as service animals, do not have public access rights, and are not permitted. 

Service animals must remain under the control of their handler at all times and must be leashed or harnessed unless: 1) doing so would interfere with the animal’s trained work; or 2) the guest’s disability prevents the use of those devices. 

A service animal may be asked to leave if it is not under the handler’s control, is not housebroken, or poses a direct threat to the health or safety of others. 

Museum Rights and Guest Responsibilities 

By entering Omaha Children’s Museum, guests acknowledge that active play carries inherent risks. Adults are responsible for supervising the children in their care and determining whether an activity is appropriate for each child’s age, abilities, and needs. Adults must remain attentive to children’s activities and take action when necessary to prevent unsafe or disruptive behavior.

Museum employees are not responsible for providing general childcare or supervising individual children during ordinary Museum visits.

Omaha Children’s Museum may deny admission or ask a guest to leave without a refund if the guest does not follow this Code of Conduct, Museum policies, or instructions from Museum team members. 

The Museum reserves the right to update these policies as needed to support the safety and well-being of our guests, team members, and property. 

Guests who need reasonable accommodation or have questions about accessibility are encouraged to contact Omaha Children’s Museum before their visit or speak with a team member upon arrival.